Glossary

AI reasoning: The step where the AI weighs the specific facts of a request against business context to decide what should happen next — as opposed to following a fixed, scripted path.
Workflow orchestration: Coordinating a sequence of steps, systems and approvals so a process runs end to end without manual handoffs.
Document intelligence: Extracting structured, usable data from documents such as invoices, contracts and forms.
Retrieval-augmented answer: A response generated from your own governed source content, with citations back to that content.
Business rules engine: Configurable logic that decides how a request is handled based on your policies.
Human-in-the-loop: A workflow design where a person reviews or approves specific steps rather than everything running unattended.
Confidence threshold: The point below which an automated result is routed to a person rather than acted on automatically.