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AI Automation Managed Service

Deployed AI workflows and agents, operated, monitored and improved as an ongoing service.

Once an AI workflow or agent is live, someone has to watch how it's actually performing, catch drift before it causes a problem, tune it as your business changes, and extend it as new cases show up. We take that on as an ongoing managed service — so what we build for you keeps working, keeps improving, and doesn't quietly go stale six months after launch.

The workflow

Most AI deployments are treated as a one-time project: build it, ship it, move on. In practice, workflows drift — the data changes, edge cases pile up, a connected system updates its API — and without anyone actively watching, accuracy degrades quietly until someone notices the outcomes are wrong. Few internal teams have the bandwidth or the specialised tooling to monitor AI reasoning day to day.

How we operate, monitor, optimize and extend a live workflow

Where it fits

Illustrative applications across common business functions — not a list of confirmed client deployments.

Ongoing monitoring of deployed workflow automationAccuracy tracking for document-processing pipelinesDrift detection for customer-facing AI agentsContinuous tuning as business rules changeExtending an existing workflow to new departmentsSLA-backed operation of production AI systems
From manual to measurable.

Before

  • AI workflow deployed once and left alone
  • No one watches accuracy over time
  • Drift discovered only after outcomes go wrong
  • New edge cases pile up as manual overflow
  • No clear owner for tuning or improvement
→

After

  • Every run traced and evaluated against a benchmark
  • Drift caught and corrected before it causes a problem
  • Changes versioned, tested and approved before deployment
  • New cases folded into the workflow as they appear
  • Regular reporting on performance and recommendations

How we deliver it

01

Operate

We run the deployed workflows and agents day to day, within the approval boundaries and business rules already configured.

02

Monitor

Every run is traced and evaluated against a defined accuracy benchmark, with alerting when performance drifts or a new failure pattern appears.

03

Optimize

We tune prompts, rules and retrieval as your data, systems and edge cases evolve — versioned and tested before anything changes in production.

04

Extend

As new use cases or exceptions show up, we extend the workflow or agent to cover them, rather than leaving them as permanent manual overflow.

05

Report

You get regular visibility into what's running, how it's performing, what changed, and what we recommend next.

Technology choices

The specific tools and frameworks we use to build and run this — selected per project, not fixed to one vendor.

Orchestration & workflow

n8nLangGraphCustom orchestration

Observability & evaluation

LangSmithCustom accuracy dashboardsRun-level tracing

Alerting & operations

Slack / Teams alertsEmail escalationStatus reporting

Models

Whichever commercial, open-source or private model the original build uses — upgraded only after evaluation

What changes for your team?

Deployed AI keeps performing, not just keeps running
Drift caught before it affects outcomes
No internal team required to monitor AI reasoning
Continuous improvement instead of a one-time build
Full audit trail of every change and why it was made
Predictable, reportable ongoing cost of ownership

These are value dimensions we design for, not guaranteed figures. Any metric shown elsewhere is illustrative unless labelled as based on client or project data.

We don't hand off a workflow and disappear. Operating, monitoring and improving what we build is part of how we deliver it — the same way production software is maintained, not shipped once and abandoned.

Works with your systems

LangSmithn8nSlackMicrosoft TeamsServiceNowSalesforceCustom APIs

Configured for your business

We configure this solution around the way your organisation already operates.

Accuracy benchmarksAlert thresholdsChange-approval workflowReporting cadenceEscalation paths

Technology that fits your environment.

We combine modern AI frameworks such as LangChain, LangGraph, LlamaIndex, PydanticAI and agent frameworks with FastAPI, vector databases, guardrails and evaluation tooling, alongside enterprise platforms including Appian, Camunda, Power Apps, Power Automate, n8n and Zapier to build production-ready AI solutions.

AI frameworks & agents
LangChain, LangGraph, LlamaIndex, PydanticAI, Agent frameworks
Engineering & AI infrastructure
FastAPI, Vector databases, Evaluation tooling, Python, Open models
Governance & guardrails
AI governance, Guardrails, Evaluation, Monitoring, Human review
Enterprise platforms
Appian, Camunda, Power Apps, Power Automate
Automation platforms
n8n, Zapier

Talk through your process.

We'll come prepared with ideas for where we can help.

Talk about operating your deployed AI